This was one of the hot topics from the SBSC Symposia and I recently attended a seminar run by Bull Terrier Systems regarding their hosted Kaseya solution. There are some good solutions out there such as Level Platforms, Kaseya and Hound Dog but I have a problem with these. Since Microsoft mandated that all new products should have a MOM Management Pack, then I would like a solution which plugs in to this. Running MOM for SBSers has been a problem, because the solution has to be cost effective and work over a multi-domain environment where there is no trust relationship between these domains. Microsoft’s System Center Essentials 2007, holds out some hope for those running SBS boxes for customers, although this product is currently in Beta 2.
You know what it is like looking at event logs, they can be very esoteric (that’s the way developers are when reporting back errors to users!). Anything which actually allows a deeper understanding of what’s gone wrong and how to fix it is a good thing. Also, SBS 2003, does a great job out of the box for having a managed services approach and is one of the key reasons to chose it over something like Linux.

