The Sikh Geek

This was inevitable! Not that HP would overtake Dell but that Dell’s business model would start to crack. They are so desparate to ship more volume that my Dell Account Manager used to ring me everyday to see if my customers had decided to buy. I explained to him that Small Business customers don’t work that way and they might sit on a quote for a while and that ringing me everyday was not productive. Of course he’s based in India and he’s a very nice chap and dedicated to giving the best service he can. Problem is that Dell just don’t get it working with IT Consultants or through resellers. We’re selling solutions and our money is made on services not hardware margins, so I’m I really going to chase that customer hard to see if he’s made a decision on a cheap desktop where the margin might be £50. I don’t think so!!